Support
At Gambiva Casino, our support team is here to keep your play smooth and secure. We offer around-the-clock help so you can get answers any time, day or night. Whether it’s a quick question about a bonus, a payment issue, or help logging into your account, you’ll find real people ready to assist with clarity, fairness, and speed.
How to reach us — live chat, email, and more
- Live chat: The fastest way to get help. Click the chat icon on the site for a real-time conversation with a support agent.
- Email: For detailed requests or document uploads, email support@gambiva.com and include your account ID for faster handling.
- Phone or callback: If you prefer to speak by phone, request a callback through live chat or email and we’ll arrange a call when needed.
Our team is trained to handle account, transaction, and gameplay questions, and they can help with deposits, withdrawals, bonus queries, and verification requests. We also support payments in USD, EUR, CAD, and AUD and accept popular methods like Visa, MasterCard, Apple Pay, American Express, and major cryptocurrencies.
What to expect — typical response times
- Live chat: Immediate to a few minutes for most queries. Ideal for urgent issues and quick clarifications.
- Email: Expect a reply within 12–24 hours; complex cases may take a bit longer but we’ll keep you updated.
- Phone/callback: If arranged, callbacks are generally scheduled within one business day, depending on demand and your time zone.
If an issue needs escalation — for example, a transaction investigation or verification review — an agent will explain the timeline and next steps up front so you know what to expect.
Quick answers — FAQs and Help Center
Before contacting support, try the FAQ and Help Center for instant answers to common topics like:
- Account verification documents and how to upload them
- Withdrawal limits, payout times, and max cashout rules
- Bonus terms, wagering requirements, and promo eligibility
- How to use deposit methods and convert currencies
The Help Center is organized to save you time, but if you don’t find what you need, start a live chat and we’ll walk you through it.
Knowledgeable, respectful service — we’ve got your back
Our agents work to resolve issues promptly and respectfully. You’ll get clear explanations, step-by-step guidance, and follow-up where needed. We don’t just close tickets — we make sure you understand the outcome and any actions required on your side.
If you ever feel a response needs further review, ask for escalation or a supervisor. We value open feedback and will review any unresolved concerns.
Responsible play and security support
Your safety matters. If you want to set deposit limits, take a time-out, or self-exclude, contact support and we’ll help you apply the right tools immediately. For account security or suspected fraud, report it straight away so we can secure your account and start an investigation.
Need more details?
For an in-depth look at our games, promotions, and policies, check our Gambiva Casino review. If you prefer, open the live chat now — a friendly agent is ready to help you with any question, big or small.