Terms and Conditions

Gambiva Casino (“Gambiva,” “we,” “us,” or “our”) provides access to its website, player accounts, casino games, and related services (together, the “Services”). These conditions of use explain the main rules, rights, and responsibilities that apply when you visit the site, register an account, deposit, play for real money, or take part in promotions.

By accessing the Services, registering an account, or using any part of the platform, you agree to follow these site terms. If you do not agree, please do not use the Services.

Who Can Use Gambiva Casino

Gambiva Casino is intended for adults only. You must be at least the legal gambling age in the place where you are located, and you are responsible for making sure online gambling is legal for you before you register or play.

We may restrict or block access from certain countries, regions, or locations, and we may limit features based on regulatory, technical, or risk reasons. Access to the Services can also depend on your device, identity verification status, and payment method availability.

Setting Up Your Account

When you create a player account, you agree to provide accurate, complete, and current information, including your name, date of birth, address, and contact details. Keeping your account information updated helps avoid delays with verification and withdrawals.

Your account must be registered in your own name, and you may only open and use the number of accounts we permit. If we reasonably believe multiple accounts are being used to gain an unfair advantage, we may take action under these platform rules.

Identity Checks and Verification

To protect players and maintain a fair, secure platform, we may ask you to complete identity checks at any time. This can include requests to verify your identity, age, address, location, ownership of your payment method, or source-of-funds.

Verification requests can happen at registration, before a withdrawal is approved, when account details change, or when activity triggers a routine review. If verification is incomplete, we may limit account features until checks are finished.

Use of the Player Account

You are responsible for keeping your login details confidential and for all activity that happens through your account, whether or not you authorized it. If you believe someone else has accessed your account, contact support as soon as possible.

Player accounts are personal. You may not share, transfer, sell, or rent your account, and you may not use the Services on behalf of another person. Using someone else’s payment method, identity, or documents is not allowed.

Deposits, Withdrawals, and Balances

Deposits and withdrawals are processed using the payment methods available on the site at the time you transact. Gambiva Casino may support options such as American Express, Apple Pay, Bitcoin, Ethereum, giro pay, Litecoin, MasterCard, Tether, and Visa, but availability can change by location, account status, and internal risk checks.

• Processing times, fees, and limits can vary by payment method and your verification status.
• Withdrawal requests may be reviewed before approval to confirm identity, payment method ownership, and account security.
• We may apply reasonable checks to help prevent fraud, chargeback abuse, and unauthorized transactions.
• Your displayed balance can be affected by pending bets, pending bonuses, wagering requirements, chargebacks, or system updates.

If you notice anything that does not look right in your balance or transaction history, contact support promptly so it can be reviewed.

Bonuses and Promotions

Bonuses, free spins, cashback, comp points, and other promotions can come with additional bonus terms, which apply alongside these service terms. Promotions may include eligibility requirements, opt-in steps, game restrictions, time limits, and wagering requirements.

Players should always review the specific promotion terms before taking part. If a promotion’s specific terms conflict with this page, the promotion’s specific terms will apply to that offer.

Game Availability and Service Access

We aim to provide access to our games and services, but availability may vary depending on location, device, maintenance, software changes, or technical issues. Some games, promotions, or features may be added, removed, suspended, or limited at any time.

Fair Play and Prohibited Behavior

Using the Services means playing fairly and not trying to manipulate the platform. Prohibited behavior includes:

• Using the site for unlawful purposes
• Engaging in fraud, collusion, chargeback abuse, or bonus abuse
• Using false information
• Attempting to manipulate games, systems, or promotions
• Using unauthorized software, bots, or automated methods
• Allowing another person to use the account

Restricted Conduct and Operator Rights

We may refuse service, limit access, suspend bonuses, withhold promotions, freeze transactions for review, or close accounts where we reasonably believe that the rules have been broken, verification is incomplete, or misuse has taken place.

Errors, Mistakes, and Technical Issues

From time to time there may be system errors, display mistakes, incorrect balances, pricing issues, bonus errors, game malfunctions, or interrupted sessions. We reserve the right to correct obvious mistakes and address the consequences of technical errors in a fair and reasonable way.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. Responsible gaming tools or restrictions may be available and we encourage you to use them where needed.

Intellectual Property

The casino’s website design, branding, text, software elements, and original materials belong to the operator or its licensors. Users may not copy, reproduce, republish, distribute, or commercially exploit site content without permission.

Third-Party Providers and Linked Services

Some games, payment tools, or technical services may be provided through third parties. Certain parts of the platform may rely on external providers, subject to availability and their own operational limits.

Limitation of Liability

We are not responsible for losses or damages caused by circumstances such as technical interruptions, user error, unsupported devices, third-party failures, force majeure events, or misuse of the service.

No Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. Uninterrupted access, constant availability, and error-free operation cannot always be guaranteed.

Changes to the Terms

We may update the terms and conditions from time to time. The latest version published on the website will apply from the date it is posted, unless otherwise stated. Players should review the terms periodically.

Related Policies

Players may also need to review related pages such as the Privacy Policy, Responsible Gaming page, Bonus Terms, AML/KYC policy, or Cookie Policy, where applicable.

Contact Information

If you have questions about these terms or the use of the platform, you can contact our support team through our official support channels, including email at support@gambiva.com.

These terms are intended to create clear expectations for the use of the casino website, account, and services, and continued use of the platform means acceptance of these terms.